We Apologize for EQ II: Collectors Edition Customs Delays

To Station Store customers who have pre-ordered or ordered the EverQuest II: Collectors Edition:

We experienced an unfortunate delay with U.S. Customs in clearing importation of recent shipments of the "tin" in which it is packaged. As a result we will not begin shipping the orders for these units until late this week.

We offer you our apology. At this time we would like to offer you the ability to cancel your Station Store pre-order or order. No refund is necessary as your product has not been shipped and you have not been charged for the purchase.

To cancel send your Station Name and Order number to returns@soe.sony.com. Requests for cancellation must be received by 6:00 PM PST on Wednesday, November 10, 2004. Once you request the cancellation you will be unable to reinstate that order. If you decide you want the product you will need to visit the Station Store to repurchase it.

We apologize for any inconvenience this has caused.

Sincerely,

Sony Online Entertainment