When I first installed this game, it took nearly a week for NCSOFT to solve a number of big problems with their e-mail notification services. I was really quite annoyed, and had a bad taste in my mouth before I even began playing the game. When you register, you have to give them a valid email address that they will then send a verification code to - without this code, you can't play the game. At the time I tried to start, the server was not sending out codes with no apparent explanation. Tech support informed me that they were aware of the problem, but they didn't do much beyond that. Needless to say, I was a little peeved. Luckily this game is so great it completely overshadowed this early experience.