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Well, all was not well with the launch of Anarchy online. Server woes, rejected CD keays and much more. Now this announcement from Marius Enge, Customer Service Manager of Funcom, popped up just several minutes ago at the AO forums:
Problems in the launch of Anarchy Online
by Marius Enge, Customer Service Manager
2001/06/29 03:21 UTC/GMT
”As you may have read or experienced first hand, the launch of Anarchy Online has not been without its own hardships. Registration difficulties, slow patching, semi frequent game crashes as well as worries regarding the security of the registration connection have all encompassed the first few days of Anarchy Online opening the world of Rubi-Ka to our own.
Firstly, on behalf of the entire Anarchy Online team and Funcom, we sincerely apologize for any inconveniences or current dilemmas the launch of Anarchy Online may have caused. The launching of a Massively Multiplayer Online RPG is a monumental task and certainly without question is one that Funcom, with each passing minute, moves closer to triumphantly conquering.
Now, that we are well aware of our launch difficulties, what are we doing to resolve them?
Currently all of Funcom is working full throttle to fix the registration system troubles. We will very soon open up a system where you will be able to enter your CD-key and then be able to verify that your account is valid and functional. You must then set or confirm the password you have. If it is not functional, you will then be able to create one that is, with the same CD-key, ensuring successful registration of Anarchy Online.
On the other end of the above process, the Anarchy Online support team is working extremely hard to answer all of the questions and concerns that we have been receiving throughout the past days. Again, we ask for your steadfast patience, as we want to address each comment and mailing personally to make sure you receive the quality support you deserve and expect from Funcom and that we demand of ourselves.
Other concerns, including multiple mail confirmations, a secure registration process and Anarchy Online patching are actively being address and corrected. For those receiving multiple registration confirmations, you will not be billed more than once per each CD-key. We have not charged any accounts, nor will do so, until we are 110% that everything is in order and correct. As for a secure registration process, we have gone to extreme lengths to actively address this issue. The secure registration process for Anarchy Online will be up and ready as soon as humanly possible. We are truly sorry that we have not been able to provide this from the start. Regarding the patching of Anarchy Online, if you are having difficulty we have made the patches into a separate downloadable .exe files, whose links can be found in our patch launcher message.
Currently, and throughout the arc of Anarchy Online, we will be continuously addressing and enhancing both the client and server performance, as well as game-play improvements.
Again, we are sorry for any problems these things may have caused you, but we are proud that you want to be a part of the Anarchy Online community, and we hope you will continue to be so.”
Once again, the Official Anarchy Online Community site is located at http://community.anarchyonline.com We certainly hope that you all visit the community site in order to stay informed and acquainted with the happenings in and around Anarchy Online! |
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