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AOBasher has interviewed Funcom community manager Tor “Rintrah” Andre about the problems around the 12.6 patch. It's a showcase of public relations and what can go wrong, IMHO - and it's an interesting lesson on how things can get out of hand if your audience isn't responding the way you expect it (the AO community got really(!!!) angry after the 12.6 patch). Have a look at this piece, it tells you a lot:
Sion: One last point before I let Chaos have a stab, why did you disable forum
registration?
Rintrah: During the weekend we had a lot of problems with people that
violated the Social Guidelines seriously that was banned. They were banned
on e-mail and ip. Even so they returned and continued flaming and spamming.
To be sure that these people didn't disrupt the discussions going on, we
decided to disable registration. All the problems on the message board are
caused by a small group of people. Critical posting are a part of running
a MMORPG.
Sion: Not at this level it is not.
Rintrah: The message board is a very valuable source of information.
Sion: No way, I have been part of many MMOGs, I have never seen anything this
bad since the EQ boards.
Rintrah: It is a difference between critical postings and flames. I
understand that.
Sion: Yes I agree with you there.
Rintrah: Some of them are rants that do not add anything interesting
to the discussion. They are rather destroying it. Some of the critical posting
are not acceptable, but some of them are interesting and necessary.
From tomorrow on, Funcom will start to decide for themselves which are interesting and which aren't acceptable - they will start moderating the forums :-( |
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Anarchy Online Interview
