One e-mail in particular was a stick of dynamite. Written by an anonymous source, it claimed that Sony Online Entertainment had released unfinished software, and it went on to attack company president John Smedley for an alleged narrow focus on only one thing: exploiting the Star Wars license.

"I'm bent about that one," Smedley admitted in a phone call. "As a person, I have zero problem with criticism. I don't have any problem whatsoever with our customers complaining. I think it's perfectly legitimate, and I think it's perfectly legitimate for you guys to have a mailbag with hate mail from Star Wars Galaxies. But of all the mail, that's the one that bothered me because it's filled with a bunch of BS."

"There has never been a release by Sony Online Entertainment that has been incomplete," Smedley said.

How do we define "incomplete?"