We're happy to let you know that if you own Prophecies and have activated a Factions Pre-order on your account, you will be able to access your two new character slots during the Factions Head Start Event. The slots will become available and will have access to Cantha from 12:01 a.m. PDT (7:01 GMT) on Thursday, April 27th through 11:59 p.m. on Friday, April 28th (6:59 GMT on April 29th). After the close of the Head Start Event, Canthan characters and Factions content will not be accessible until a retail key is activated on the account. The character slots will enjoy a "grace period" of ten days, to allow you to enter your retail access key and make them permanent.