Eurogamer: Many World of Warcraft players have recently been complaining that they have to wait for long periods of time to get in the game once they've entered their username and password - and that sometimes it's not possible to log in at all. Are these problems still ongoing?

John Lagrave: A lot of the login issues are persisting. They're much less than what they were, but we have been having some incredible concurrency with the game itself, and as such that's put quite a bit of burden on the existing hardware that we have.