Lepidus: The latest patch has inspired many intense opinions within the community. What would you say went right, and what went wrong?

Kevin O'Hara: What went right is we had an update with thousands of changes to improve various aspects of the game. What went wrong is some of those changes caused some problems. To our credit though, most of those problems were fixed up within a couple days. However, given the pains of the first day we went back to review all of our systems from how we generate update notes to how we escalate feedback from the Test Center players. Our review meetings resulted in some procedural changes that should make future updates go smoother with better (and earlier) feedback to the playerbase.