When does the game take place? [UPDATED]
The Matrix Online takes place after The Matrix Revolutions, the third Matrix movie. A truce has been declared. Humans and Machines are now at an uneasy peace. In the ongoing story of the game, you can play a significant part in the future of the Matrix.

Are there agents in the game? [NEW]
As in the Matrix movies, agents are a deadly threat in The Matrix Online. If you wander into the wrong area, any pedestrian could transform into an agent with little warning. And to quote Morpheus, "Every single man or woman who has stood their ground, everyone who has fought an agent… has died."