Your wish is my command. Hacking is a big part of the Matrix and we knew from the start that we wanted to incorporate hacking into MxO game play. But since all of our game play takes place inside the Matrix, we needed to allow for a way for people to hack from inside the Matrix. Unfortunately, this ruled out the Operators as playable characters.

The answer, as usual, was in the films. On close reading of the scripts, we realized that hacking the Matrix code happened all the time. Neo, of course, had the unique ability to reshape the code with sheer will. But even something like the "bug extractor" that Trinity used on Neo was in fact a visual metaphor for an anti-virus program.