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NCSoft just posted a reminder to City of Heroes customers who pre-ordered City of Villains that they are only eligible for the new combined subscription rate for both games if they upgrade their existing City of Heroes accounts (as opposed to creating a new separate account for City of Villains). Numerous pre-order customers have mistakenly created new accounts already, and while Customer Support will be able to remedy the error for them, it will entail closing the new account and issuing a new serial number to use when upgrading the City of Heroes account.
Those of you who pre-ordered City of Villains and may have wrongly applied your serial code (as a new account through the ADD GAMES button) instead of upgrading your existing City of Heroes account (through the UPGRADE button) are still in luck!
As a reminder, only customers who have UPGRADED their existing City of Heroes account will be able to take advantage of the combined subscription rate for both products.
If you mistakenly made a new account instead of upgrading, then you will need to contact Customer Support about a possible reissue of your pre-order serial code. If eligible, the process will entail the permanent closure of your stand alone previous pre-order account and a new code being reissued to use with the UPGRADE button on your existing City of Heroes account.
It is critical that you contact Customer Support IMMEDIATELY about this to ensure that they have the minimum 24 hours needed to process your code reissue request before the City of Villains pre-order head start.
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City of Villains: Attention Pre-Order Customers @ Official Forums
