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Tech support?????
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RPGDot Forums > Gothic - General

Author Thread
Guest







   

Im becoming disillusioned about this game. My first few hours with it and after the installation, there are stuttering problems with the sound. I can go in and play without the sound, but somehow feel cheated when I do that.

Without any response from official tech support for the last 24 hours I am getting more and more inclined to return this game to where it came from.
Post Wed Dec 19, 2001 5:45 pm
 
JemyM
Vault Dweller
Vault Dweller




Joined: 28 Nov 2001
Posts: 753
Location: Sweden
   

We have no use of this information unless you provide us with:

* The name of your soundcard
* The name of your graphics card
* The name of your Operating System
* The amount of physical memory you have
* The number of Mhz your processor is in

Best Regards
JemyM
Post Wed Dec 19, 2001 6:32 pm
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Guest







   

Don't give up. It's a fascinating game once you are past the rank novice stage.

You can approach the authors direct, or post to the Troubleshooting Forum.

Have you got the sound on a setting too good for your card?

Post Wed Dec 19, 2001 6:33 pm
 
Guest







   

ive got a maxi muse sound card from guillemot

it uses CMI 8738 audio processor

that supports hrtf based 3d audio with support for MS directsound 3d and EAX 1.0 and A3D 1.0 with legacy support for older DoS games

My sys: AMD k7 1.1ghz proc epox kt7a mobo w/640mb pc133 ram and a 30gb maxtor eide HD that is UDMA enabled

with a Visiontec gf2 gtx video card with 32md ddr ram
Post Wed Dec 19, 2001 11:31 pm
 
Pwrslm
Village Dweller
Village Dweller




Joined: 19 Dec 2001
Posts: 13
Location: Florida
   

ok this is me i registered.

I used the cmedia driver and the Yamaha sysoft and both have the same results.

No sound the game is playable, but I miss the game then.
Post Wed Dec 19, 2001 11:40 pm
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JemyM
Vault Dweller
Vault Dweller




Joined: 28 Nov 2001
Posts: 753
Location: Sweden
   

That soundcard pass my knowledge of soundcards... I personally use a Audigy card, and a tool called "SoundFX 2000" for DOS games.

Best Regards
JemyM
Post Thu Dec 20, 2001 12:28 am
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DABhand
Noble Knight
Noble Knight




Joined: 15 Dec 2001
Posts: 211
   

As said before dont run a Win9x system with more than 512mb ram as the system will slow down alot.. Use Windows 2000/XP, or remove one of your memory strips (smaller one preferbly) and try again, and watch the difference
Post Thu Dec 20, 2001 3:18 am
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Pwrslm
Village Dweller
Village Dweller




Joined: 19 Dec 2001
Posts: 13
Location: Florida
   

There is information you can use to "fix" Windows RAM usage from MS. By changing the MaxPhysPage in the 386Enh, it basically "fixes" the Win shortcoming. See info at:

http://support.microsoft.com/default.aspx?scid=%2fsearch%2fviewDoc.aspx%3fdocID%3dKC.Q181862%26dialogID%3d6545624%26iterationID%3d1%26sessionID%3danonymous%7c4681712

Any more ideas?

Thx for helping.
Post Thu Dec 20, 2001 12:25 pm
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JemyM
Vault Dweller
Vault Dweller




Joined: 28 Nov 2001
Posts: 753
Location: Sweden
   

Well, thats a fix.

But it doesnt add Memory Protection in Windows 98/ME.

Best Regards
JemyM
Post Thu Dec 20, 2001 2:47 pm
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Guest







   

That sets the amount of RAM that widows will utilize. Set to 256kb, it works fine. Other applications can still utilize 100% available RAM.
Post Thu Dec 20, 2001 3:22 pm
 
Pwrslm
Village Dweller
Village Dweller




Joined: 19 Dec 2001
Posts: 13
Location: Florida
   

Even Taking out the xtra 128mb RAM, it does not stop the stuttering, so that issue is useless to discuss any longer. Any more ideas?

PS: 48hrs, no tech spt reply to email.
Post Thu Dec 20, 2001 3:27 pm
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DABhand
Noble Knight
Noble Knight




Joined: 15 Dec 2001
Posts: 211
   

Reinstall your soundcard drivers?

Reinstall DirectX 8.1?

Buy a new Soundcard, Audigy OEM near me is £29.

I have no idea, but in my past experiences with any game if the sound stutters its because the GFX card is being heavily used beyond capabilities, try lowering the resolution, set to a lesser draw percentage, Less Model texture..

But im sure someone will reply to you...
Post Thu Dec 20, 2001 3:46 pm
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Pwrslm
Village Dweller
Village Dweller




Joined: 19 Dec 2001
Posts: 13
Location: Florida
   

ok

reinstalled sound card drivers, newest version (same ones I had before)

Reinstalled Vid drvr (same ones I had before)

Reinstalled DX8a (ditto on the same)

Ran 3dmark2001= 2984 without any adjustments

No, its not the video card.

Sound card...dx tests run, all successful.

Post Thu Dec 20, 2001 5:12 pm
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DABhand
Noble Knight
Noble Knight




Joined: 15 Dec 2001
Posts: 211
   

Yeah but have you tried DX8.1?

DX 8a is a bit buggy itself.
Post Thu Dec 20, 2001 5:34 pm
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Pwrslm
Village Dweller
Village Dweller




Joined: 19 Dec 2001
Posts: 13
Location: Florida
   

Just installed DX 8.1

No help
Post Thu Dec 20, 2001 6:47 pm
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